Refund policy
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At DOKIMIU, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
Returns that do not meet these requirements may not be accepted.
The following items are not eligible for return:
To request a return, please contact us at info@dokimiu.com before sending your item back.
Please include the following information:
Once your request has been reviewed, we will provide detailed return instructions.
Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.
Original shipping charges are non-refundable unless the return is the result of our error or you received a defective or incorrect item.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please provide your order number along with clear photos of the item and its packaging.
We do not currently offer direct exchanges.
If you would like a different size or style, please return your eligible item following our return process and place a new order for your preferred item.
If you have any questions regarding our Return & Refund Policy, please contact us using the information below:
Email: info@dokimiu.com
Phone: +1 214-607-7425
Business Address:
3412 Jasmine Ln
Rowlett, TX 75089
United States
We appreciate your trust in DOKIMIU and are committed to providing a fair, transparent, and efficient shopping experience for every customer.
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