Refund policy

At DOKIMIU, we want you to shop with confidence.

If you are not completely satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy carefully before submitting a return request.

Return Eligibility

DOKIMIU accepts returns for both defective and non-defective products.

You may request a return within 30 days from the delivery date.

To be eligible for a return, items must:

  • Be new, unworn, unwashed, and unused;
  • Be in their original condition with all original tags attached;
  • Include original packaging whenever possible;
  • Be free from stains, odors, damage, or any signs of wear or alteration.

Customers may try on items for sizing purposes, but returned items must remain in a new and resalable condition.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, damaged, or altered after delivery;
  • Products returned without prior authorization;
  • Returns requested after the 30-day return period;
  • Final sale items marked as non-returnable;
  • Items that do not meet our return eligibility requirements.

How To Start A Return

To request a return, please contact us before sending your item back.

Email:

info@dokimiu.com

Please include:

  • Order number;
  • Email address used to place your order;
  • Item(s) you wish to return;
  • Reason for return;
  • Photos if the item is damaged, defective, or incorrect.

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Returns must be sent back by mail.

Customers are responsible for return shipping costs and obtaining a return shipping label unless the return is caused by an error made by DOKIMIU.

Examples include:

  • Receiving a damaged item;
  • Receiving a defective item;
  • Receiving an incorrect item.

DOKIMIU does not charge any restocking fees for approved returns.

We recommend using a trackable shipping service when returning items.

DOKIMIU is not responsible for packages lost or damaged during return transit.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method;
  • Refunds will be issued within 7 business days after the returned item has been received and approved;
  • Your bank or payment provider may require additional time before the refunded amount appears in your account.

Original shipping charges are non-refundable unless the return is the result of our error or you received a defective or incorrect item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

  • Order number;
  • Description of the issue;
  • Clear photos of the item;
  • Photos of the packaging when applicable.

We will review your request and provide an appropriate solution.

Exchanges

DOKIMIU accepts exchanges for eligible products.

Exchange requests must be submitted within 30 days from the delivery date.

Exchange items must meet the same eligibility requirements as returned products.

If you would like to exchange an item for a different size or style, please contact our customer support team before sending the item back.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

DOKIMIU

Email:
info@dokimiu.com

Phone:
+1 332-245-8169

Address:
360 E 65th St
New York, NY 10065
United States

We appreciate your trust in DOKIMIU and are committed to providing a fair, transparent, and efficient shopping experience for every customer.