Shipping policy

At DOKIMIU, we are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding order processing, shipping times, and delivery.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Time

Estimated delivery times are as follows:

  • Standard Shipping: 7–15 business days
  • Express Shipping (where available): 3–7 business days

Please note that delivery times are estimates only and may vary depending on your location, weather conditions, customs clearance, or carrier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

From time to time, DOKIMIU may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

After your order has been dispatched, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to become available after your order has been shipped.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

DOKIMIU is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Delayed Deliveries

Although we strive to deliver every order on time, occasional delays may occur due to factors beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • High shipping volumes
  • Carrier operational delays
  • National holidays

We appreciate your patience and understanding should any unexpected delays occur.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our customer support team as soon as possible.

To help us investigate the issue promptly, please include your order number and, if applicable, photos of the damaged package or item.

We will work with the shipping carrier to find an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: info@dokimiu.com

Phone: +1 214-607-7425

Business Address:
3412 Jasmine Ln
Rowlett, TX 75089
United States

Our customer support team is always happy to assist you with any shipping-related questions.